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SHIPPING POLICY

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

The time frame of an order delivery is divided into two parts:

 

SHIPPING OPTIONS

Transportation Time Only
UPS Express 3-5 Business days Free
DHL Express 2-3 Business days Free
Fedex Express 4-5 Business days Free
International 6-12 Business day Free

DELIVERY TIME

Delivery time = order processing time + transportation time

Please contact our customer service for express shipping. Please be noted that international shipping cannot be upgraded.

AUTOMATIC RETURNS

  1. If the signature service is requested, there will be no extra shipping cost 

  2. If the signature request is waived or you have signature exemption agreement with FedEx, DHL or TNT, Niawigs will no longer be responsible for any lost or damage of the package.

  3. All the international shipping orders and orders with high value products are signature requested.

  4. All the automatic returns will incur a 15% restocking fee for the monetary refund.

FORCE MAJEURE DELAYS

Here at Niawigs, we make the utmost effort to get orders delivered on time as promised. However, we cannot provide shipping refunds in the case of national crises, holidays, natural disasters, carrier delays or other circumstances where the delay is beyond our control.

INTERNATIONALS SHIPPING TAX

If you're shipping to a country outside the U.S., your order may be subject to import duties and taxes, which are levied once your package reaches your country. Niawigs is NOT responsible for any duties and taxes. For more information regarding custom policies, please contact your country's local customs office.

MILITARY ADDRESS

Orders shipped to Hawaii, Alaska or any of the US Territories including Puerto Rico, Guam, Northern Mariana Island or APO and FPO military addresses will be shipped via USPS Regular Service only.